These terms set out the rules that apply when you open and use a tata999 account, including how transactions, payment methods like Nagad and Rocket, and account access are governed. Access to tata999 depends on your local law and eligible region — please read these terms carefully before you proceed.
Account Use Rules
Nagad & Rocket Transactions
Eligibility by Region
Content & Conduct
POLICY POSTURE
How These Terms Govern Your tata999 Account
By creating an account on tata999, you confirm that you have read, understood and agreed to these terms in full. They apply to every action taken under your account — including deposits made via Nagad or Rocket, withdrawal requests, game participation and any communication with our support team. These terms form the entire agreement between you and tata999 for use of this platform. Where any local law or regulation in your region imposes additional obligations or restrictions, those obligations apply alongside these terms and are not overridden by them. We may update these terms from time to time. When we do, we will post the revised version on this page. Continuing to use your account after a change is published means you accept the updated terms. If any individual clause is found to be unenforceable in your jurisdiction, the remaining clauses continue in full effect. Your use of payment routes such as Nagad, Rocket or bKash is also subject to the terms published by those respective wallet providers. We are not responsible for conditions imposed by third-party payment operators. Questions about how these terms apply to your account can be directed to our support team through the contact routes listed on this page.
Nagad
Rocket
bKash
Account Wallet
Local Payment
COVERAGE SCOPE
What Falls Inside and Outside These Terms
These terms cover the four main areas of your tata999 account relationship. Understanding what is and is not within scope helps you know where to direct questions and how to manage your account correctly. Eligibility always depends on your local law and the region from which you access the platform.
Account Access
These terms apply to the creation, use and closure of your tata999 account. This includes login credentials, account verification steps, and any access restrictions that apply based on your region or local law. We do not make eligibility promises outside verified regions.
Transactions
All deposits and withdrawals processed through your account wallet — including those made via Nagad, Rocket or bKash — fall under these terms. Transaction limits, processing conditions and reversal rules are governed here. Third-party wallet terms from those providers apply separately.
Site Content
Game content available in the lobby, including titles from studios such as Habanero, CQ9 and JDB, is covered by these terms regarding acceptable use. We do not make ownership claims over third-party studio content; our terms govern how you access and use it inside the platform.
Third-Party Services
External services — including payment wallet providers, mobile network operators and any linked third-party platforms — operate under their own separate terms. tata999 is not liable for conditions, delays or errors introduced by those external services. This policy does not extend to them.
YOUR ACCOUNT RIGHTS
Actions Available to You Under These Terms
You have several practical rights in relation to your tata999 account and how these terms are applied to it. You can review your transaction history at any time through the account area — this includes records of deposits made via Nagad or Rocket, withdrawals processed, and any adjustments to your account balance. If you believe any account detail held on your profile is inaccurate — such as a registered mobile number or contact email — you can correct it through the account settings section. Where a correction requires identity verification, the instructions shown in your account will guide you through that process. If you have a question about how a specific term applies to your situation, you can raise it with our support team directly. We will respond through the contact channel you used. Closing your account is also within your rights; the steps to do this are available in the account area. We ask that any outstanding transaction is settled before closure is requested.
Review Your Records
Your full transaction history, including Nagad and Rocket deposits and withdrawals, is available in the account area. You do not need to contact support to view it — check the transaction log inside your signed-in account.
Correct Account Details
If a registered detail on your account is wrong, update it via account settings. Some changes require identity verification. Follow the fields and instructions shown in your account at the time of the correction request.
Raise a Policy Question
Any question about how these terms apply to your account can be submitted to our support team. Use the live chat or email route published on the contact section of this page. We respond through the same channel.
Request Account Closure
You can close your tata999 account at any time by following the closure steps in the account area. Settle any open transactions first. Our team can also guide you through the process if you contact support before submitting a closure request.
CONTACT ROUTES
How to Reach Us About These Terms
If any part of these terms raises a question about your account, our support team can help clarify how the policy applies to your specific situation. Use the routes below — these are the channels we actively monitor. We do not list contact details that are not published and active on the site.
Live Chat
Open the live chat window from any page on tata999. It connects you directly to our support team. Use this route for account-specific questions about how these terms apply to a transaction or account action.
Email Support
Send a written query to our support email address published in the site footer. Email is suitable for detailed policy questions where you want a written record of the response. Include your account reference where possible.
Account Help Section
The help section inside your signed-in account contains policy summaries and common terms explained in plain language. Check here first — many questions about transaction rules, account use and Nagad or Rocket payment terms are answered there without needing to contact support.
HOW WE HANDLE THIS
Data, Security and Policy Management on tata999
We maintain clear internal processes for managing the data and information covered by these terms. Here is how we handle each key area. If you want to understand any of these in more detail, reach out through the support routes listed on this page.
Account Data Handling
Information you provide when creating or updating your tata999 account is held for the purposes set out in our privacy policy. We do not share your account data with third parties except where required by the payment process — for example, when a Nagad or Rocket transaction is processed.
Cookies and Site Behaviour
We use cookies to maintain your session and remember preferences within the platform. Cookie use is governed by our separate cookie notice. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how the account area functions on your device.
Account Security
You are responsible for keeping your login credentials secure. If you believe your account has been accessed without your permission, contact support immediately using the live chat route. We will guide you through the steps shown in the account security section to secure your profile.
Requesting Policy Changes
If you believe a term has been applied incorrectly to your account, or you want to request a review of a decision made under these terms, submit a written request via our email support route. Include your account details and a clear description of the issue so we can review it accurately.
TERMS FAQ
Questions About tata999 Terms & Conditions
These are the questions we see most often about how our terms work. If your question is not answered here, contact support through the live chat or email route on this page.
Do these terms apply to transactions I make via Nagad or Rocket?
Yes. All transactions processed through your tata999 account wallet — including deposits and withdrawals via Nagad, Rocket or bKash — are covered by these terms. The terms published by those wallet providers also apply separately to how they process your payment on their side.
Can tata999 change these terms without telling me?
We update these terms by posting the revised version on this page. We do not guarantee individual notification for every change. Continuing to use your account after a revised version is posted means you have accepted the updated terms. Check this page periodically to stay current.
What happens if a term in this policy conflicts with my local law?
Where your local law in Bangladesh or your eligible region imposes rules that differ from these terms, local law takes precedence for those specific obligations. Access to tata999 always depends on what is permitted under the law applicable in your region. We do not override local legal requirements.
How do I raise a dispute about how these terms were applied to my account?
Send a written request to our email support route with your account reference and a clear description of what you are disputing. Our team will review the case against the relevant clause and respond in writing. Using email creates a record of the exchange, which is useful for dispute resolution.
Are third-party game studios like Habanero or CQ9 covered by tata999's terms?
The tata999 terms govern how you access and use content from game studios including Habanero and CQ9 within the platform. The studios themselves operate under their own content licensing agreements. Our terms do not extend to their internal operations, only to how their content appears in our lobby.
What should I do if I want to close my account under these terms?
Account closure steps are available inside the account area when you are signed in. Settle any open transactions before submitting a closure request. If you need assistance with the process, contact our support team via live chat before you begin, and they will walk you through the steps shown on the platform.